Unlimited WooCommerce Help
for Just $99/month

We monitor incoming tasks over the weekend, so if there’s an urgent issue we’ll be able to handle the issue as it arises.

You can also send us an email at [email protected]. We can provide dedicated phone support to our customers at a paid cost. Point is, there are many ways to get in touch with us!

Typically, small issues will take us about 4-6 hours to get you your site back in good order. If the issue is larger or more complex, we’ll contact you to see which direction you would like to go.

No issue is too big for us to handle.

Hosting is included in our Enterprise Plan and we offer it as one of our Additional Products. This helps us to be a one-stop shop for all of your WordPress needs.

Go into your Dashboard within the “My Account” page and click on Additional Products. There you’ll find all of the additional products we offer and what you’re already subscribed to.

The framework within WordPress.com is such that it limits our ability to fully support their users.

You can upgrade, downgrade, change and cancel your plan in any way you’d like. You’re not tied to a contract with us. You can change any aspect of your plan from the “My Accounts” page of your Dashboard.

If you need to cancel for any reason, we’ll be happy to prorate the month that you cancelled and refund you for the remaining month.

We’ve also team members in Hong Kong, India, the Philippines and South America.

Depending on what time of day you get in touch with us will largely determine what part of the world you’re talking to!

And yes, if you’re on the Professional or Enterprise plans, you have an unlimited amount of changes! We’ll handle one task at a time per each site, so once your first task is complete, we’ll move on to the next one.

You can submit requests from your Dashboard or you can send them to us via our chat window.

If you have a fix that requires more than 30 minutes of our time, we offer additional developer hours at a fixed price per hour. We’ve got you covered!

One of our team members will always be able to reply to you at any time during the day or night. We have a global team specifically for this reason.

You can chat directly with us on our site or you can email us at [email protected]. We usually get back to you within a few minutes of receiving your requrest.